Desktop Support Analyst Position Summary: Performs IT end user device configuration, installation, support, maintenance and troubleshooting at the desk side or remotely for all employees and clients of Kootenai Health and its affiliates. Responsible for analyzing, designing and implementing solutions for the desktop environment. Develops recommendations for end users and management, strategic planning and implementation. Has knowledge of commonly used concepts, practices and procedures within a particular field. Has strong organizational skill and is able to meet tight deadlines as well as coordinate, prioritize and communicate project statuses. Manages multiple issues and projects with excellent multitasking skills. Must be self-motivated and able to work independently or with a team with little to no supervision. Requires independent judgement and excellent critical thinking and troubleshooting skills. Accountable for consistently delivering excellent customer service.
Responsibilities: - Works incident and service requests to completion for all employees and clients of Kootenai Health in person at the desk side, using a remote tool or over the phone
- Collaborates and works well with other IT teams
- Escalates incidents as needed
- Maintains knowledge base documentation
- Communicates with employees, physicians, patients and families in person, via email and phone
- Monitors end user device stock and ordering
- Documents assets accurately
- Responsible for accurate asset disposal following all security protocols
- Evaluates, plans and implements the replacement and upgrades of IT end user hardware and software
- Completes project work as assigned on time and with the highest level of quality
- Completes all mandatory training requirements
- Provides excellent customer service
- Performs other related duties as assigned
- Familiar with standard concepts, practices, and procedures within the field
- Relies on experience and judgment to plan and accomplish goals
- Regular and predictable attendance is an essential job function
- Competent to meet age specific needs of the unit assigned
Requirements and Minimum Qualifications: - Associate's degree with emphasis in Information Science or related discipline from accredited institution. A minimum of 3 years' relevant experience may be accepted in lieu of an Associate's degree
- CompTIA A+ preferred
- Deep knowledge of Microsoft Operating systems, Windows based applications is required
- Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
- Working knowledge of computer peripherals including but not limited to printers, fax machines, scanners and mobile devices
- Must have good critical thinking skills
- Must have excellent customer service skills
- Working knowledge of MAC OS and SCCM a plus
Working Conditions: - Able to travel on a regular basis to assigned work sites
- Must be able to maintain a standing position
- Typical equipment used in a clinical and office job
- Must be able to stoop, crouch or bend
- Must be able to lift or move up to 40 lbs
About Kootenai Health Kootenai Health is a highly esteemed health care organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a health care provider. We have been recognized with many accolades and distinctions including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence.
As your next employer, we are excited to offer you: - 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment
- A tuition assistance program available after 90 days. If you want to further your education, we'll help you pay for it
- Kootenai Health will match your contributions in a defined contribution 457 retirement plan based on years of service ranging from 3-6 percent. Kootenai Health will contribute an amount equal to two percent of your gross earnings
- Competitive salaries with night, weekend and PRN shift differentials
- An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars and coaching
- Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
- Robust and interactive employee bonus program, utilize our mobile ERIN app to alert employees to new positions, make referrals and track your bonuses
- And much more
If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you! Apply today! Please reach out to Recruiter or Front Desk with any questions. Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.