Corporate Title: Associate
Department: Digital Workspace Group
Location: New York
The pay range for this position at commencement of employment is expected to be between $80,000 and $85,000/year* Company Overview As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com. Aon's Benefit Index®, Nomura's benefits
rank #1 amongst our competitors
Department Overview Instinet's Digital Workspace Group is responsible for managing Instinet's corporate Windows environment and providing technical support services to Instinet employees. The team operates in global model with members in Americas, UK and APAC.
Role Description Instinet is seeking a qualified candidate to join the Desktop Services sub-group of our Global Digital Workspace team on a contract basis. This position offers the opportunity to work in a challenging environment focused on deploying and supporting technology solutions, via Jira Service Desk, telephone and in person visits, for the firm's corporate desktop environment, including our trade desk and US regional offices.
Role Responsibilities - Operate in a teamwork environment as a contributor or project owner
- Respond to customer requests and trouble calls through ticketing system, email, phone and in-person in a timely manner and with excellent customer service
- Balance a mixed workload of support tasks and project responsibilities
- Complete moves, adds and changes involving desktop hardware
- Adhere to team procedures and firm policy in the process of supporting customers and completing responsibilities
- Participate in meetings, email, and conversation to keep customers and peers up to date
- Perform administrative tasks as required by group policies and procedures
- Operate in teamwork environment with internal and external customers
- Occasional travel to Instinet's US regional offices
- Occasional overtime as necessary to meet project requirements or team shift coverage
- Additional responsibilities as instructed
Key Objectives Critical to Success 3+ years experience in Windows desktop support with strong skills in each of the following areas:
- Deploying and supporting Windows 10/11 desktop systems, including troubleshooting a wide range of issues
- Installing, configuring and troubleshooting applications in a Windows desktop environment
- Understanding of Active Directory fundamentals including user and computer account management
- Using an enterprise management platform, such as Microsoft SCCM, to deploy software and operating system images
- Installing and configuring desktop PC equipment and peripherals (e.g. hard drives, memory, video cards, etc.)
- Understanding of client/server application fundamentals
- Excellent verbal and written communication skills and the ability to listen actively
- Strong attention to detail and quality
- Able to learn through new experiences and willing to ask for guidance or assistance when needed
- BA/BS or equivalent experience
Preferred Experience - Experience supporting users in a financial services or trade desk environment
*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors Instinet is an Equal Opportunity Employer