Position Title: Desktop Support/Field Support
Location: Manhattan, NY (Day 1 Onsite)
Duration: 6+ Months
Job Description:
- Hands on knowledge on Windows OS imaging, installation and configuration
- Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.
- Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
- Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
- Support all the One Drive Access, Storage related issues.
- Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.
- Handle the Hardware/Software requests from the dedicated locations.
- Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.
- Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
- Handle Secure Wipe, Asset Disposal as per agreed process
- Should have good understanding of IT Service Management Processes.
- Basic understanding on SCCM activities
- Good understanding on group policy and active directory
- Should provide break fix support wherever necessary.
- Maintain Asset Inventory of existing devices and buffer stock if any.
- Provide support for Network/Storage/Server related activities on the site wherever required.
- Has good understanding of Service now
Skill sets: Certifications: Must Have:
- 1) CompTia A+ Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security
- 2) HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service.
- 3) Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment1