Location: Spring City,PA, USA
Job Summary
We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will provide technical support troubleshoot issues and ensure smooth operation of desktop systems. This role is crucial in maintaining the efficiency and productivity of our IT infrastructure.
Responsibilities
Provide technical support for desktop systems ensuring timely resolution of issues.Troubleshoot hardware and software problems offering effective solutions to users.Oversee the installation and configuration of desktop systems and related software.Maintain and update system documentation ensuring accuracy and completeness.Collaborate with other IT team members to enhance system performance and reliability.Monitor system performance identifying and addressing potential issues proactively.Implement and enforce security protocols to protect desktop systems from threats.Assist in the development and implementation of IT policies and procedures.Provide training and support to end-users enhancing their technical proficiency.Participate in the evaluation and selection of new desktop hardware and software.Ensure compliance with company standards and regulatory requirements.Contribute to continuous improvement initiatives within the IT department.Support remote users ensuring they have the necessary tools and resources to work effectively.
Qualifications
Possess a strong understanding of desktop support and troubleshooting techniques.Demonstrate proficiency in installing and configuring desktop systems and software.Have experience in maintaining system documentation and adhering to IT policies.Show ability to collaborate effectively with IT team members and end-users.Exhibit strong problem-solving skills and proactive issue resolution.Understand and implement security protocols for desktop systems.Have excellent communication skills for training and supporting end-users.Be familiar with evaluating and selecting desktop hardware and software.Ensure compliance with company standards and regulatory requirements.Contribute to continuous improvement initiatives within the IT department.Support remote users effectively ensuring they have necessary tools and resources.Demonstrate a commitment to maintaining system performance and reliability.Possess a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.
Certifications Required
CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
* Cognizant is a global community with more than 300,000 associates around the world.
* We don't just dream of a better way - we make it happen.
* We take care of our people, clients, company, communities and climate by doing what's right.
* We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.