About Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements. It offers a comprehensive set of services, including: IT Services: Application development, maintenance, and testing. Consulting: Business consulting, IT strategy, and digital transformation. Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency. Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT. Salary Range: $60K-$80K/AnnumJob Description:
- Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers.
- Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues.
- Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues.
- Understanding of End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels.
- Experience in support for installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems
- High level understanding of the Networking Concepts
- Respond and resolve IT related issues over the phone and tickets
- Installation of operating system and user applications
- Troubleshoot hardware and software issues
- Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact
- Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.
- Providing additional resources, as needed, during Critical Situations.
- Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location.
- Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers).
- Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.
- Identifying solutions that minimize the need to Escalate to Deskside Services (e.g., additional Authorized End User training, Self-Help support opportunities, self-healing opportunities, automation scripts, RCA).
- Providing continuous improvement and innovation for better Authorized End User experience, (i.e. automation scripts, knowledge base articles, how-to instructions, etc.).
- Participating in compliance activities including corporate audit, security risk assessment, and vulnerability remediation.
- Managing any Service Requests (e.g., desktop, mobile) which require local interaction at the supported Locations.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support
- Comptia A+ Certification is requried
About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at ...@aptask.com