Job Title: Desktop Support Location: Irving, TX, USA,75038 Mode : Contract (6+ Months) (Day 1 Onsite) Primary Responsibilities:
- Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
- Use remote control tools to assist off-site users when needed
- Configure, deliver, and install new computers and peripherals for new hires
- Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
- Prioritize workload based on service level agreements
- Act as a technical resource to others to resolve problems or issues
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize and complete work to meet established objectives
Required Qualifications:
- High School Diploma or GED Equivalent
- 3 or more years of experience as a Desktop Support Technician
- 3 or more years of experience with PC operating systems
- 3 or more years of experience in a customer service role
- 3 or more years of Technology Support experience
- 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
- Must have reliable transportation
- Must be able to lift up to 50 pounds of computers or other IT equipment
Preferred Qualifications:
- Bachelor's Degree or higher level of education preferred
- CompTIA A+ Certification preferred unit
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)