HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. JOB TITLE: DESKTOP ENGINEER / End User Computing Support: Job Overview: A Desktop Engineer is a professional who oversees providing technical support and assistance to an organization's end-users or clients. Responsibility is to maintain and troubleshoot desktop computing equipment such as PCs, laptops, peripherals, and software applications. Key Responsibilities:
- A bachelor's degree in computer science, information technology, or a related discipline is desired, however appropriate job experience may be considered.
- Certifications in desktop support or similar sectors, such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST), will be useful.
- Strong problem-solving abilities and the ability to work both alone and as part of a team are required.
- Outstanding communication and customer service abilities.
- Knowledge of numerous operating systems and software programs (e.g., Windows, macOS).
- Managing user tickets for hardware, software, and networking issues.
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client's location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
Skills and Experience:
- Knowledge of Windows operating systems, hardware, software, and networking is required.
- Working knowledge of Windows, Linux, and Mac OS environments.
- Knowledge of SaaS (Software as a Service) and other software hosting protocols.
- Understanding of sophisticated technological capabilities such as programming or network security.
- Outstanding problem-solving and multitasking abilities.
- Excellent written and oral communication abilities.
- A good problem-solving and critical-thinking ability.
- Capable of working both individually and in groups.
- Customer service that is timely, friendly, and professional.
Benefits: At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision,Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- & Long-Term Disability Insurance, and a variety of other offerings. Diversity & Inclusion: Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.