Futran Tech Solutions Pvt.
Location: Memphis,TN, USA
Date: 2024-09-27T06:19:25Z
Job Description:
Must to have :-
- Minimum High school Diploma.
- Experience in tickets managements, requirements.
- 2+ years' experience with end user support, Desktop, Laptop, Printers, VC Rooms, Mobile
- Experience with management
- English mandatory.
- Structured cabling notions.
- Experience in data center management (maintenance, equipment removal, IMAC).
- Focus on customer service.
- Must be available to work afterhours, during weekends, holidays, etc.
- Must be a person with good organization, to follow up on their tickets, coordinate scheduled activities, assist with change requests, generate process documentation.
Good to have :-
- ITIL desirable experience or certification
- Basic knowledge of Windows servers
- Basic to intermediate networking knowledge (have certification or training)
- Structured cabling notions
- Experience in change requests.
- Notions of virtualization environments