Location: Chicago,IL, USA
Job Title: Desktop Support
Location: Chicago, IL (Day-1 Onsite)
Job Type-Contract
Job Description:
· Hands on knowledge on Windows OS imaging,installation and configuration
· Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.
· Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
· Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
· Support all the One Drive Access, Storage related issues.
· Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.
· Handle the Hardware/Software requests from the dedicated locations.
· Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.
· Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
· Handle Secure Wipe, Asset Disposal as per agreed process
· Should have good understanding of IT Service Management Processes.
· Basic understanding on SCCM activities
· Good understanding on group policy and active directory
· Should provide break fix support wherever necessary.
· Maintain Asset Inventory of existing devices and buffer stock if any.
· Has good understanding of Service now