Summary of Position:
The Desktop Technician is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.
Essential Duties and Responsibilities:
- Diagnose and repair hardware and software issues on client PC's and mobile devices using approved methods and processes.
- Install hardware and software for clients.
- Complete necessary internal and client related documentation as required daily.
- Install/configure/repair network and local printers.
- Train clients on basic computer knowledge.
- Communicate and interact with end users and internal staff to resolve IT related issues
- Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
- Works well in a team environment and independently
- Accountable for ticket aging
- Positive and proactive attitude with customer's best interest in mind
- Team lead experience, running a helpdesk or small team
Qualification / Requirements:
- Intermediate knowledge of PC desktop support.
- Intermediate knowledge of local and network printer support.
- Basic knowledge of Networking and Windows based servers.
- Customer service-related experience.
Additional Requirements:
- Excellent verbal and written communication skills.
- Responsiveness.
- Ability to help some team members with low technical ability.
- Ability to troubleshoot IT issues quickly and efficiently.
- Ability to work with minimal supervision.
- Strong analytical and problem-solving skills
- Valid driver's license.
- Dependable transportation.
- Ability to work some nights and weekends and as required.
- Must be able to lift 50 pounds.
Education / Training / Experience Required:
- Minimum of three (3-6) years experience with Windows and MacOS troubleshooting in a professional setting.
- Proficient with MS office including Microsoft Project.
Preferred:
- Basic understanding of Procore, Bluebeam, and Entrata.
- Associate Degree in Computer Science or equivalent.
Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.