Role : DSS L2 -Window 11 Upgrade Location : Plymouth MA Need Mid-Level Resources Rate :$30/hr. on W2. Responsibilities: - OS deployment and application using SCCM and Intune.
- Experience with the Windows 11 process of refreshing machines, and shipping out equipment.
- Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
- Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
- Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
- Perform deskside hardware and software assessments to ensure compatibility with Windows 11.
- Participate in the migration process by deploying Windows 11 on user machines according to established procedures.
- Transfer user profiles, data, and settings to the new environment.
- Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed.
- Provide end-user training on the new features and functionalities of Windows 11.
- Document all support interactions and migration progress for future reference.
- Maintain a positive and professional demeanor while working with users during the migration process.
- Must be a self-starter and have good organizational skills.
- Good at troubleshooting skills and imaging
- Experience with the Ivanti ticketing tool will be a plus.
- Monitor and analyze gap-building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching.
Required Technical and Professional Expertise
- 6 + years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix.
- 2 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
- Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
- Understanding of Windows 11 new features, feature updates, and industry best practice processes.
- Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
- Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
- Active technical certifications would be an asset.
- ITIL-Foundation and Agile experience an asset.