Job Description: Pay Range: $25hr $30hr Responsibilities:
- Diagnose, resolve, and follow-up on issues relating to various user computing issues.
- Provide technical support by phone, remote access, deskside, or site visits as required.
- New hire device setup/Imaging Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance Device inventory management.
- Position may require working extended hours or occasional night/weekend as required.
- Excellent communication skills both verbal and written Ability to multi-task in a fast-paced environment Office 365 Productivity Tools VPN troubleshooting/Connectivity.
- Mobile Device Support Follow client Compliance standards.
Preferred Qualifications:
- 1+ year(s) relevant technical field experience Windows 10 support experience.
- Prior Help Desk experience.
- Prior ticketing system experience, such as ServiceNow Ability to write clear, concise documentation.
- bility to provide excellent customer service in person, over phone, through email, and using remote tools.
- ttributes for Success Strong written and verbal communication skills.
- Focus on customer service Desire to work in a team environment.
- Strong work ethic.
- bility to balance workload while maintaining high standards EUC L2 with Scripting experience must L2/L3 (Executive Support).
- Primary focus on Executive Support/XX Glove Service.