VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: Desktop Support; Charlotte, North Carolina; Description;
- Strong hands on experience needed on end user support for Windows PC and Mac related issues
- Ability to assign and work on incident tickets through Service Now.
- Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
- Ability to support new user onboarding and preparing necessary IT equipment's.
- Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
- Ability to follow technical guides for imaging and configuring new pcs.
- Ability to work through Resolving end users issues related to hardware and software.
- Well versed in note taking and gathering information on issues for ticket in Service Now.
- Proactive mindset and eagerness to learn with enthusiasm for helping others.
- Willing to get additional training from team members or attend available trainings.
- Ability to fix issues and support all flavors of client operating systems including windows and Mac
- Ability to support iOS and other handheld devices.
- Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
- Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's)
- Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams
Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: