Location: Milwaukee,WI, USA
Req ID: 302586
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop support to join our team in Milwaukee, Wisconsin (US-WI), United States (US).
NTT DATA is currently looking for a Field Tech Senior Associate to support our client in Milwaukee, WI. This position is 100% on-site in Irving with some support for to local client offices in the area.
Job Responsibilities Include:
Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
Windows OS, troubleshooting, diagnosing, imaging/deployment and software installation.
Serves as company liaison with customer on administrative and technical matters Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10, 11)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
Diagnoses and resolves product performance problems, Access Points, printers
Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows/Mac OS
Ability to physically perform general office requirements.
Basic Qualifications:
* 3+ years of desktop support experience including, Windows, Office 365, Break-fix, etc.
* High School Diploma or equivalent.
Preferred Skills:
* A+ desktop is a plus as well as certifications for various hardware platforms
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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