Contract to Hire Position: 6 month contact, plan to convert to Direct Employee
Fully onsite : Austin Tx 78746
Shift: Monday- Friday; 8am-5pm
Hourly pay rate: $24-27 hourly (benefits available but not included in hourly pay rate)
We are seeking a Desktop Support Level 2 professional to provide exceptional technical support to internal users and assist with some global support functions. The ideal candidate will possess strong technical troubleshooting skills, excellent communication abilities (including C-level communications), and a customer-first attitude.
Key Responsibilities:
Desktop Support
- Provide Level 2 support for desktop-related issues, including hardware, software, and peripheral troubleshooting.
- Perform system installations, upgrades, and routine maintenance.
Networking Support
- Assist with entry-level network troubleshooting (e.g., connectivity, VPN, and basic network device configuration).
Ticket Management
- Utilize Zendesk and Manage Engine for ticketing, tracking, and resolving technical issues.
- Ensure tickets are addressed promptly and documented with detailed resolutions.
Documentation
- Maintain accurate and up-to-date technical documentation for troubleshooting guides, FAQs, and internal knowledge bases.
Internal & Global Support
- Support local office users as well as remote/global teams with technical needs.
- Deliver a high standard of service, ensuring efficient problem resolution.
C-Level Communications
- Provide tailored, professional technical support to C-suite executives with an emphasis on clarity and confidentiality.
Mobile Device Support
- Provide entry-level support for mobile devices (iOS, Android), including configuration and troubleshooting.
Hardware Management
- Perform hardware setup and deployment for desktops, laptops, peripherals, and other IT equipment.
Qualifications:
- Experience: 2+ years in IT desktop support or a similar role.
- Technical Skills:
- Proficiency with Windows and MacOS environments.
- Basic networking knowledge (e.g., IP addressing, DNS, and Wi-Fi troubleshooting).
- Familiarity with Zendesk, Manage Engine, or similar tools.
Soft Skills:
- Strong written and verbal communication skills, including experience working with senior leadership.
- Excellent problem-solving and time-management abilities.
Additional Requirements
- Strong attention to detail and commitment to quality.
- Ability to work in a fast-paced, global environment.
- Collaborative mindset with a proactive approach to problem-solving.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.