Location: Newport Beach,CA, USA
Location Newport Beach, California ,
United States
M3 Wake Research, Inc. is one of the largest independent clinical research site services companies in North America. M3 Wake Research has more than 15 owned and managed research sites across 7 states in the US and continues to grow. Due to continued growth and expansion, we are seeking a Desktop Support Specialist to provide technical support for employees.
RESPONSIBILITIES:
* Installing new computers/laptops and peripherals
* Troubleshooting Windows operating systems
* Configuring and or repairing existing computer setups
* Perform routine desktop maintenance as well as refurbishing client equipment
* Data Entry and answer calls for support as needed
* Monitor and operate various computer systems in support of end users
* Providing computer operations and support while working with the likelihood of frequent interruptions, multiple priorities, inquiries, etc.
* Troubleshoot and document applicable repair solutions for various systems
Requirements
* Applicants must be able to pay close attention to detail and prioritize workflow
* Ability to follow detailed instructions and directions
* Good organizational skills are critical
* Excellent customer service skills, along with written and verbal communication skills
* Basic understanding of TCP/IP networking is required
* Must be able to lift and move computer equipment as necessary
* Associate's degree and/or equivalent in experience required
* one to three years of related experience preferred
* CompTIA A+, Network + certification preferred
* Microsoft certification (MCSA or MCSE) is a plus
Benefits
* Competitive salary
* Comprehensive benefits package
* Paid time off
* Advancement and career opportunities