Description WRAL-TV is seeking an IT Desktop Support Specialist. WRAL is owned by Capitol Broadcasting Company. CBC is a bold, future-thinking company, transforming media, and the community. The IT Desktop Support Specialist will provide end-user computing support across all CBC business lines and be responsible for the installation, support, and upkeep of IT systems such as workstations, telephony, security tools, inventory management, and service desk ticketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - This individual will carry out the problem resolution process from initial call to resolution.
- Configure, deploy, and maintain PC and tablet systems running various operating systems (Microsoft, Apple, Android, etc.)
- Assist with Cellular and Mobile account management.
- Install, maintain, and upgrade computer software and hardware.
- Maintain software and hardware inventory tracking systems as well as configuration documentation for deployed systems.
- Ensure licensing is maintained properly for deployed systems through consistent documentation of license use.
- Assist in the creation and maintenance of procedures and training documentation.
- This position requires participation in a 24x7 on-call scheduled rotation.
- Responsible for troubleshooting end user computer problems remotely.
QUALIFICATIONS: - The successful candidate must have a minimum of two or more years' experience in desktop support.
- Must be proficient with Active Directory, Microsoft Exchange, Microsoft O365, Windows 10 and 11, Virus and Malware defense, and security best practices.
- Must be able to lift PC and server systems as appropriate.
- Self-initiative, exemplary communications and customer services skills are necessary.
- Occasional travel to other CBC sites as necessary.
- Possess the ability to communicate effectively to understand the problem and explain its solution.
- Situational critical thinking should be part of your troubleshooting regimen.
- A college degree, relevant technical certifications, or equivalent work experience.
- Experience with an enterprise ticketing solution such as ServiceNow, Remedy, or ServiceDesk Plus.
A pre-employment drug screening is required. EOE, M/F. All Capitol Broadcasting Company properties are tobacco free. Capitol Broadcasting Company participates in E-Verify. Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; The Greenville Yard Gnomes in Greenville, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC. EEO Statement: WRAL is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.