Desktop Support Specialist
: Job Details :

Req Id: 33671

Job Title: Desktop Support Specialist

City: West Lafayette

Job Description:

Job Summary

The Desktop Support Specialist is responsible for coordinating and providing technical support services to faculty and staff. Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies; develop and implement new uses of information technology to enhance academic, instructional, and research activities. Work with a team of information technology staff to provide services to faculty and staff.

About Us:

Purdue University is consistently voted as one of the #5 MOST INNOVATIVE UNIVERISTIES IN AMERICA (U.S. News & World Report, 2022) 4 years running. Purdue University is located just an hour northwest of Indianapolis with more than 16,800 employees made up of faculty, academic and support staff, not to mention 49,639 students. We offer a very comprehensive benefit package that includes health/dental/vision care, prescription, health savings account, life insurance, with a retirement program and matching PU contribution. Our staff are also eligible for free continuing education through the Purdue Global extension.

Purdue IT is the University's central information technology organization that is responsible for Purdue's major operational systems, the campus wired network and one of the world's largest wireless networks. We also test, implement, and develop innovative learning and classroom technologies. In addition to this, Purdue IT also supports an advanced research cyberinfrastructure across the campus, research data storage array, and high-speed networks linking to national resources.

Our mission is to provide the best technology infrastructure, services, solutions, and information security that support teaching and learning, enhance research, and enable faculty and staff to achieve their objectives while providing a positive student experience.

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We're Looking For:

Education and Experience Needed:

* Associate degree in Computer Science, Computer Technology OR a related field of study

* Two (2) years of IT desktop support or related IT experience

* Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software

* Consideration will be given to an equivalent combination of related education and required work experience

Skills Needed:

* Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking

* Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required

* Knowledge of personal computer, network, server and office productivity technologies

* Clear and effective verbal and written communications skills. Good interpersonal skills

* Demonstrated ability to troubleshoot hardware and software problems on desktops

* Knowledge of computer networking concepts including IP networking and firewalls

* Capable of providing quality end-user support and training with patience and consideration of others

* Ability to:

* plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment

* complete projects within deadlines

* lift and carry 10-25 pounds frequently and 40 pounds occasionally

Preferred:

* Basic understanding of Microsoft Active Directory management including group policy

* Ability to navigate collections and packages via SCCM

* Previous academic support is strongly

* Knowledge of:

* workstation/user administration within a LAN environment

* web design and maintenance desirable

* multiple operating systems

Additional Information:

* Purdue University will not sponsor employment authorization for this position

* A background check will be required for employment in this position

* FLSA: Non-Exempt (Eligible for Overtime)

* Retirement Eligibility: Non-exempt Defined Contribution Plan

* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Administrative and Operational Support 4

* Pay Band S055

* Job Code#20003372

Link to Purdue University's Compensation Guidelines:

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EOE / AA

Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

Apply now

Posting Start Date: 8/29/24