Job Title: IT Desktop Support Specialist
Location: Redwood City, CA
Hours: Monday – Friday 8:30AM to 5:30PM
Duration: 12 Months
Pay Rate - $38.00 - $44.00, w-2 only
This is an onsite position for candidates that are comfortable going on-site and located in the Bay Area. This is not a remote role.
KEY SKILLS & RESPONSIBILITIES
- Work in an environment in which technicians will be motivated to provide best in class customer service.
- Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
- Strong application troubleshooting skills
- Advanced Knowledge and understanding of video conferencing equipment and usage.
- Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
WORK EXPERIENCE REQUIREMENTS
- Windows 10,11, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Use of remote support tools such as GoTo Assist.
- Strong hardware and software troubleshooting skills in a fast paced environment required.
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Able to lift 50 lbs
Required
- MAC TCP
- VIDEO CONFERENCING
- TROUBLE-SHOOTING
- WINDOWS 10
- ORACLE
Nice to have:
- Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.