Desktop Support Specialist
: Job Details :

Required Skills:

• 5+ years of Desktop Technical Support or related experience.

• Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.

• Good understanding Office 365 Administration and support.

• Experience with Office 365 and Microsoft's Software/Applications.

• Ability to troubleshoot and configure hardware such as printers, laptops, etc.

• Confident and comfortable with client facing activity

• Management and/or troubleshooting of the following technologies:

• Solarwinds
• Kaseya RMM

Hardware Support:

• Headsets
• Docks/Monitors/etc.

O365 Administration and support:

• User Management (Entra ID)
• Exchange Management
• Intune Device Management (AutoPilot/Lost Mode/Etc.)

Windows 10 and 11 Support:

• Basic – Advanced troubleshooting
• Drivers/OS Corruption, etc.

Mobile Device Support:

• iOS troubleshooting
• Hardware troubleshooting
• Verizon/T-Mobile Portal

Additional Skills:

• Patch Management
• PowerShell
• 8x8 Phone System
• Azure Cloud Resources
• Files
• VPN

o Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.

o Experience with LAN/WAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.