Apex Systems is hiring an IT Desktop Support Technician with a government client in San Antonio, TX! If interested please send your updated resume/Sec+ to Erica Mokun @...@apexsystems.com
Job Title: IT Desktop Support Technician (Tier 1)
Location: San Antonio, TX, Onsite 100%
Shift: Must be available 1st, 2nd, and/or 3rd shift, and able to support a 24 x 7 environment.
Clearance: Candidates must be U.S. Citizens and able to obtain and/or maintain an ADP II Public Trust security clearance as a condition of employment
MUST HAVE: CompTIA Security+ CE certification is required upon submittal.
Pay Rate: $29.90 + $4.83 SCA = $34.53
Responsibilities:
- First-level support of all inbound calls, generating an Incident for all new issues.
- Accurately logging, ticketing, and tracking/owning all incidents.
- First contact resolution of desktop issues or follow proper escalation procedures
- Provide accurate, timely, and professional resolution on all supported issues.
- Timely, accurate, thorough and professional follow-up on all Incidents.
- Quickly identify and escalate high-priority issues.
- Accurately triaging/assigning/escalating tickets per current processes and standards.
- Maintain dependable attendance and schedule adherence.
Skills:
- Strong critical thinking skills that facilitate expedient problem solving
- Strong communication skills
- The ability to effectively communicate technical matters to a non-technical audience
- Hardware/software maintenance skills
- Ability to multitask while staying focused in a fast-paced competitive environment
- Proficient with Microsoft Office
- Proficient with Windows 7 and Windows 10 operating system
- Knowledge of mobile devices
- Experienced in the use of remote access applications
- Able to work in a team environment
- Able to resolve technical issues within the policies and guidelines provided
- Excellent customer service skills