Job Title: Desktop Support Specialist
Location: Atlanta, GA
Duration: Contract
Job Summary
As an IT Desktop Support Technician, you will be responsible for providing technical support to end-users regarding hardware, software, and network-related issues. You will troubleshoot and resolve desktop-related incidents and requests, ensuring efficient operation and user satisfaction. The ideal candidate is proactive, service-oriented, and capable of working independently and as part of a team in a fast-paced environment.
Responsibilities
- Respond to technical support requests via phone, email, and in-person, providing timely
- and effective solutions to users.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripheral
- devices.
- Troubleshoot hardware and software issues, including operating systems, application
- software, and network connectivity problems.
- Perform regular system updates, patches, and maintenance to ensure optimal system
- performance and security.
- Assist users with account setup, password resets, and software installations.
- Document and track support requests and resolutions using a ticketing system.
- Collaborate with other IT team members to escalate complex issues and ensure seamless service delivery.
- Provide training and support to users on software applications, hardware usage, and best practices for security.
- Participate in IT projects as needed, such as system upgrades, migrations, and new
- technology implementation.
- Maintain inventory of IT equipment and supplies and assist with asset management team.
- Stay informed about the latest technology trends and best practices in End User support.
- Assist colleagues in the team with mentoring and training.
Qualifications
Education and Experience:
- At least an Associate's Degree in Computer Science, Information Technology, or a related
- field preferred.
- 3-5 years of experience in desktop support or technical support roles.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop
- Administrator Associate) are a plus.
Technical Skills:
- Proficient in Windows 10 and 11 and macOS operating systems.
- Experience with Microsoft Office 365 Suite and common software applications such as
- Adobe Pro, Adobe CC, DocuSign, etc.
- Familiarity with Active Directory, network troubleshooting, and security protocols.
- Knowledge of hardware components and troubleshooting techniques.
- Good troubleshooting skills of both Standalone and networked printers.
- Good troubleshooting skills of network connectivity issue.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Exceptional customer service skills and a positive attitude.
- The ability to manage multiple urgent issues in parallel.
Preferred Skills:
- Experience with remote desktop support tools such as ConnectWise.
- Experience with windows imaging such Microsoft Intune image deployment.
- Understanding of ITIL service management principles.