Job Summary
Central information technology organization, helping administer the network infrastructure, hardware, software, and enterprise services for offices to run their business. Provides network and some database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients. Experience with ServiceNOW or other ticketing systems is preferred.
Job Responsibilities
- Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
- Responsible for the installation, configuration and ongoing functionality of desktop computers, laptops, peripheral equipment and software
- Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
- Responsible for multiple offices; moderate driving to other locations required
- Typically resolves issues referred by help desk support
- Follows standard procedures and guidelines
- Understands how assigned duties relate to others within the team and how the team integrates with related teams
- Impacts own team through the quality of the support provided
- Recognizes and solves typical problems; selects solutions from established options
- Communicates moderately complex information in routine situations, typically within own team
- Works under general supervision with limited ability to modify approach
- Individual contributor having no supervisory responsibilities; manages own workload
- Performs all other duties as assigned by management
Education
- High school diploma required; Bachelors preferred
Experience
- Typically requires 2+ years of related work experience