Location: New York,NY, USA
Job Title: EUC Support Engineer
Location: New York, NY, 10013
Duration: 3+ months - contract to hire
Job Description:
The Windows EUC Field Support Engineer will be a member of the onsite EUC support team, with their prime responsibility supporting MAC devices and Windows desktop, laptop and mobile computing devices for End Users and Cast Members. The LTP support engineer provides customer service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the End User or Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.
ESSENTIAL FUNCTIONS AND BASIC DUTIES: * Demonstrate basic knowledge across operating systems, applications and technologies
• Be able to work autonomously
• Understand the responsibility of your employer, while working under the direct operational direction of the client
• Advanced troubleshooting skills
• Excellent communication skills (written and verbal)
• Provides ongoing support of the standard hardware/software needs of the customer
• Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
• Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
• Service delivery tool experience (ServiceNow experience a plus)
• Ticket management. Accept, manage, update, and close out tickets within guidelines
• Driving to various client locations (mileage expenses are reimbursable)
• Install and update operating systems and applications as required
• Assist level 1 and level 2 engineers troubleshooting issues
• Provide support functions for assigned projects requiring the level 2/3 engineer expertise
• Restoration of files and operating systems
• Be flexible, work as a team, be ready to work on all onsite services and projects
REQUIRED QUALIFICATIONS
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• 5+ years' experience providing onsite support in an enterprise environment
• Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment
• Extensive experience with Microsoft 365 product family
• Excellent communication (verbal and oral) skills to interact with end users at all levels
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
• Associate's or bachelor's degree desired
DESIRED QUALIFICATIONS
• Working knowledge of Active Directory and secure LDAP
• Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
• Very strong working knowledge of Windows 10 and higher
• Very strong working knowledge of MAC's (including JAMF)
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
• Working knowledge of CrowdStrike security platforms
• Experience with Bitlocker disk encryption
• Tech Certifications (A+, Hardware, Microsoft certifications a plus)