Desktop Support Specialist
: Job Details :

Overview

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk's flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs.

Summary:

The Desktop Support Specialist will provide support to the Navy Medicine Operational Training Command (NMOTC). The NMOTC Information Management and Technology Department IT Service Area activities are performed in close cooperation and coordination with, but not limited to: Application Integration and Business Intelligence Support, Desktop Support Services, IT Operations, Customer Portfolio Management and Cyber Support Services. Services are typically accomplished through integrated product or project teams, comprised of Government and Contractor personnel. The NMOTC Information Management and Technology Department and the associated IT Enterprise provides services to over 100,000 end-users world-wide to include 1,300 unique operational medicine program owners across Navy Medicine, individual projects, laboratories, and other Fleet and Fleet Marine Force medical organizations.

Responsibilities

Essential Job Functions:

* Maintain security group and account access management for onboarding and offboarding NMOTC staff and students.

* Maintain building access controls and user enrollments by CAC.

* Manage user permissions and GFUD distribution list account controls.

* Assist gaining staff members with SAAR submission procedures for system account creation and first time account login.

* Complete DEPO Entitlement actions to provision and entitle user DHA MED365 Email and TEAMS accounts, manage creation and deletion of all distribution groups, organizational mailbox, and organizational calendars.

* Ensure incident response time is less than 30 min to assess the issue, less than 8 hours to contact staff member for resolution, all reporting is successfully completed, and Service Now documented in the ticket notes section.

* Assist users in gaining access to remote access applications, install required software, train users, and resolve technical issues.

* The Contractor shall support the deployment, desk side support, and asset management activities of IT End User devices (desktops, laptops, mobiles, display systems, etc.) across all IT environment and networks including.

* Provide Tier 2 desktop support to ensure incident resolution process is effectively executed by resolving helpdesk tickets submitted by users via Service Now (the DHA helpdesk ticketing system) to track progress and document final resolution.

* Investigate and document technical malfunctions to determine cause, define the problem and initiate corrective action.

* Collaborate with Endpoint Configuration Specialist for appropriate DHA workstation image to configure and maintain all desktops and laptop inventory.

* Complete custody forms for issuance of all IT equipment, accurately update asset tracking documentation as needed and follow appropriate deprovision procedures for end-of-life equipment to be staged for DRMO.

* Perform inventory of all NMOTC enterprise assets and provide tracking documentation to NMOTC IT Operations team.

* Perform other duties as assigned.

Qualifications

Necessary Skills and Knowledge:

* Strong knowledge of Microsoft Windows (7, 10, 11) and macOS operating systems.

* Familiarity with office productivity software such as Microsoft Office 365.

* Basic understanding of networking concepts.

* Proficiency with hardware troubleshooting, including laptops, desktops, and peripheral devices.

Minimum Qualifications:

* Minimum 3 years of related experience.

* Must be a US citizen.

* Must have and ability to maintain a Secret clearance.

Preferred Qualifications:

* Related certifications.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.