Location: Montgomery,AL, USA
Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
As a Desktop Support Specialist, you will provide basic to intermediate desktop support on a variety of issues through identification, research, and resolution of technical problems. Manage assigned helpdesk tickets and phone calls using best practices, excellent communication skills and IT department procedures for technical support. Review and complete assigned tickets within established Service Level Agreement (SLA). Promote excellent customer relations in every customer transaction, contact and communication.
WHAT OUR DESKTOP SUPPORT SPECIALISTS ENJOY MOST
Actively and consistently support all efforts to simplify and enhance the customer experience.
Perform general technical support and troubleshooting of desktop systems hardware and software, local telephony, truck systems, printers, multi-function printers, scanners, video conferencing systems, mobile devices and other technologies as defined and required.
Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures.
Document solutions and maintain helpdesk ticket information and transactions as required and within established SLA.
Work with desktop engineering to design and refine desktop configurations.
Plan, test and implement new or revised desktop solutions.
Work with the team to resolve high level hardware and software issues.
Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA.
Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required.
Work with Desktop Engineering to maintain accurate hardware and software inventories.
Provide process, procedure and technical training to Associate Desktop Support and Help Desk Specialists as required.
Lead and/or participate on project teams.
Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables.
Perform other duties as assigned.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
SPECTRUM CONNECTS YOU TO MORE
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IPC180 2024-37266 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.