Location: Melville,NY, USA
Desktop Support-6 Months +
$33 on w-2
Location: Long Island or NYC area should be able to travel to Hospitals and outpatient locations.
Operating Systems: Proficient in Windows 10/11 Hardware Troubleshooting and Installation: Experienced in diagnosing and repairing hardware issues with embedded clinical devices such as Hyland MDR big plus or will be trained. Remote Desktop Services: Skilled in providing support through remote desktop tools
Networking: Capable of basic network troubleshooting
Position Summary: The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. The Technician ensures service level commitments and deliverables are met.
Duties and Responsibilities
Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review. Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational unitsAssists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages. Coordinates with vendors on break/fix issues as necessary Images, installs, and supports software for all workstation types Troubleshoots, supports, and repairs hardware Qualifications High School Diploma or equivalent required Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices .Experience with service delivery modes, processes, techniques and tools, required. Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required.Knowledge of Citrix, Networking (TCP/IP, DNS), required.Excellent written and oral communications skills as well as analytical and organizational skills, required. Experience