DescriptionWe're excited that you are considering joining our Worldgate team! We are growing and expanding and are proud to have been named two years in a row to Inc. 5000's list of the fastest growing private companies in the United States. We've created an amazing culture defined by our mission, values and The Worldgate WAY. Our employee surveys just earned us a spot on The Washington Post's Best Places to Work in 2022. To learn more about our company, please visit www.worldgatellc.comJOB SUMMARY:Exciting opportunity to join a team of experienced software technicians with our academic client. As a Desktop Support Specialist, you will provide essential on-site computer support for the educational workforce in both onsite and remote capacity. In this role you will manage the repairs of all hardware devices, for the technical support center staff (TSC), and escalate issues to senior leadership when needed. ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Perform hardware repair support for Laptop Chromebook devices and submit all repair updates through the client's tracking system.
- Create touchpoint communication stream for management, detailing operation repair per device and escalating as needed.
- Provide Chromebook training and on-going assistance to support staff and end-users.
- Stay abreast of software updates; incorporating best practices and providing the highest standard of care to support center staff.
- Comprehension and alignment to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach
- Stay up to date on basic computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing.
- Responsible to understand Worldgate's mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate's values and behaviors.
KEY COMPETENCIES:
- Customer/Client Focus
- Technical Capacity
- Communication
RequirementsEDUCATION, EXPERIENCE, & CERTIFICATIONS:
- High School Diploma
- 1+ Years of IT support experience and/or customer service experience
SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:
- Strong IT troubleshooting skills and critical thinking skills
- Punctual, trustworthy and dependable
- Strong communication and customer services skills
- Ability to communicate in a positive, patient and professional manner
- Proficiency in basic computer skills - word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing
- Ensure compliance with criminal background check standards by maintaining a clear record throughout employment tenure
We look forward to having a conversation with you about joining the Worldgate team.Worldgate LLC provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, or gender identity.