Role – Desktop Support
Location – New York NY (Onsite from day -1)
Full Time Opportunity
Note – Candidate with exp. in Banking domain is must.
Provide desk side support to various business lines/departments.Responsible for end user hardware/software installation, troubleshooting and maintenance.Responsible for end user hardware/software procurement, inventory, and allocation managementResponsible for coordination with other service teams for incident resolution and request provisioning2nd\3rd line desktop support experienceOutstanding customer serviceOutstanding presentation & communicationStrong Microsoft Windows o\s experience – Especially for Windows 10 and windows 11Fault analysis for Microsoft Office 365 Suite2nd line fault analysis and experience of Outlook/Exchange onlineMobile device SupportExperience of supporting VPN and remote connection tools, in relation to Broadband technologies.Experience providing remote fault analysis, via verbal communication and IT remote control tools.Active Directory user account administration experience.Regards,
Mohamed Anas
...@hcltech.com