Looking for a Desktop Support Specialst local to Shreveport LA with strong customer service skills and experience with Office 365, Windows Server 2016/2019, Windows 10/11, and PowerShell. Along with knowledge of IT standards, network fundamentals, and experience with Microsoft Azure or O365/email systems is a plus, along with strong time management and multitasking abilities.
Must-Have Technologies:
- Office 365
- Windows Server 2016/2019
- Windows 10/11
- PowerShell
- Endpoint protection systems
Responsibilities:
- Deploy and image computer assets.
- Manage, configure, and deploy software applications.
- Provide support for Helpdesk team members.
- Manage and update assigned Windows Servers or software applications.
- Troubleshoot and resolve desktop operating and application issues.
- Support printer/printing infrastructure.
- Maintain and catalog IT assets.
- Assist Administrators with special IT projects.
- Manage, configure, and troubleshoot endpoint protection systems.
- Perform system moves, adds, and changes for end-users.
- Provide in-person and remote support to customers, ensuring understanding of new technologies.
- Participate in night and weekend work as needed.
Qualifications:
- Minimum of 4 years of related experience.
- Associate degree in IT or related field (certifications and work experience may substitute).
- Understanding of IT support ticketing systems.
- Working knowledge of IT Standards, Network Fundamentals, and Azure is a plus.
- Experience providing onsite and remote support assistance.
- Strong multitasking and time management capabilities.