Location: Shreveport,LA, USA
Role Title: Desktop Support Specialist Duration: Full-time Location: ON site in Shreveport, LA Key Notes: Strong customer service skills required. Must have experience with Office 365, Windows Server 2016/2019, Windows 10/11, and PowerShell. Knowledge of IT Standards and Network Fundamentals is essential. Experience with Microsoft Azure or administering O365/Email systems is a plus. Requires time management and multitasking capabilities. Must-Have Technologies: Office 365 Windows Server 2016/2019 Windows 10/11 PowerShell Endpoint protection systems Responsibilities: Deploy and image computer assets. Manage, configure, and deploy software applications. Provide support for Helpdesk team members. Manage and update assigned Windows Servers or software applications. Troubleshoot and resolve desktop operating and application issues. Support printer/printing infrastructure. Maintain and catalog IT assets. Assist Administrators with special IT projects. Manage, configure, and troubleshoot endpoint protection systems. Perform system moves, adds, and changes for end-users. Provide in-person and remote support to customers, ensuring understanding of new technologies. Participate in night and weekend work as needed. Qualifications: Minimum of 4 years of related experience. Associate degree in IT or related field (certifications and work experience may substitute). Understanding of IT support ticketing systems. Working knowledge of IT Standards, Network Fundamentals, and Azure is a plus. Experience providing onsite and remote support assistance. Strong multitasking and time management capabilities.