Desktop Support Tech
: Job Details :

Position Description

• Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 7 upgrades and deploy of new replacement machines.
• Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Assists in the design and development of standardized operational management reports to identify issues or monitor computers.
• Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
• Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
• Performs new computer configuration and coordinates the workstation upgrade/replacement process.
• Participates in the deployment of new software platforms.
• Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
• Verify with the customer that the problem has been resolved and close case.

Skills Required

• Experience with M365 / O365 migrations is a hard requirement Experience with MDM is required.
• We prefer Intune, but please specify if they have used something else.
• It will be considered.
• Working knowledge of computer hardware, software, and terminology.
• BASIC problem-solving skills. Must have good communication skills.
• Good organizational skills.
• Working knowledge of ServiceNow Ticketing system a plus.

Experience Required

• Working knowledge of MS Office 365

Education Required

• HS Diploma

Additional Information

• Local travel to sites in the Nashua, Merrimack, and Manchester area.
• Experience with M365 / O365 migrations is a hard requirement
• Experience with MDM is required.
• We prefer Intune, but please specify if they have used something else.
• It will be considered. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.