Title: Desktop Support Tech
Location: Washington, DC 20001 (City Center)
Duration: Full Time Direct Hire at Client
Compensation: $75,000 - $89,000 based on candidate experience
Work Requirements: USC, GC or Authorized to work in US Desktop Support Tech Knowledge & Experience • 3+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider Demonstrated experience in troubleshooting and repairing end user devices and appliances (e.g., PCs, Laptops, Printers). • Demonstrated experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365). • Experience with remote systems such as Citrix. • Experience with laptop lifecycle management. • Thorough understanding of current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software. • Knowledge of software applications and installation, ideally those common to a global law firm. Skills & Expectations • Ability to work in confined spaces, lift up to 80 pounds, and use various hand tools. • Ability to interact and engage with end users of all levels, demonstrating strong communications and organizational skills. • Strong service orientation, and an understanding of the importance of developing effective working relationships with users. • Ability to work well under pressure. • Ability to work well as part of a team on technical projects.
- Serves as a valued team member in the delivery of a gold-standard computing experience, providing a service that is both responsive to identified incidents and proactive in continuously improving the Firm's devices.
- Serves as an extension of the Firm's IT Help Desk, providing L1 / L2 support for the Firm's devices, namely in the DC office.
- Proactively engages with IT Help Desk and Regional IT Services Technicians to share knowledge and trends, troubleshoot issues, and standardize services.
- Supports the lifecycle management of workforce technology and appliances, both for end-users as well as the Firm's offices and facilities.
- Responds to help calls, diagnoses, and resolves desktop hardware and software problems reported by end-users in a timely manner.
- Maintains desktop hardware and software directly or through equipment manufacturer warranty.
- Configures and deploys desktop hardware and software, including but not limited to laptops, printers, and handheld devices.
- Supports the maintenance of the IT Asset repository for applicable devices to proactively monitor financial obligations, end-of-life scheduling, and other Firm obligations.
- Supports the maintenance of desktop system policies, procedures, and support documentation across all Firm offices and platforms.
About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 24-10936