At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as The Professional's Source , B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles... and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today! Job Title:Desktop Support Technician Level 1Division/Department: IS Operations Reports to:Approved By:Viewed By:Scheduled Hours: Monday - Thursday 3pm - 11:45pm, Friday 9am - 3pm Last Reviewed:Employee's Signature:Job Overview: Desktop Support, a function of IS Support, provides front line tech support and service across all B&H locations during business operating hours, handling day-to-day break-fix issues and business enhancements. The team is responsible for the setup, support, and overall maintenance of end user hardware and software. Desktop Support Technicians use various tools to remote control, troubleshoot, resolve, and document service requests as well as route and escalate advanced technical issues to appropriate team for follow-up. The Desktop Support Technician Level 1 is a highly motivated entry level technician seeking to gain experience and grow in the IT field. The Desktop Support Technician is enthusiastic about technology and problem-solving and has a passion to help end users through their technical challenges. Essential Responsibilities:
- Setup and support all workstations and peripherals such as phones, printers, etc.
- Maintain and support end user applications such as Microsoft Office, Adobe CC, etc.
- Complete tickets as they are assigned within agreed upon SLA goal
- Remote assistance via VNC or other screen sharing applications
- Communicate and document all aspects of an issue including troubleshooting, identification, research and resolution
- Follow established policies and procedures
- Good understanding of B&H systems and technology
- Learn new technologies as they are used by the business in order to support end-users
- Maintain and support conference room equipment
- Organize and maintain lab, storage areas and wiring closets
- Image and deploy PCs, Macs and Thin Client devices
- Documentation of internal and business facing knowledge
- Follow policies and procedures related to IT assets through purchasing, inventory, maintenance, and disposal
- Escalate to Desktop Support Manager or senior technicians when required
- Partake in Superstore close and Sunday rotations (and holiday peak-coverage)
Additional Responsibilities:
Specific Knowledge, Skills and Abilities:
- Strong written and verbal communication skills
- Ability to prioritize and manage workload
- Detail-oriented, resourceful and effective research skills, and quick and analytical thinker
- Ability to work in high stress
- Must have 1-2 years experience with PC and Mac components
- Must have 1-2 years of Active Directory/Azure, Microsoft Office, Exchange and Adobe Suite
- Must have 1-2 years of experience with Windows and Mac Operating Systems
Preferred Education, Experience and Licenses:
- CompTIA A+ and Network+ certifications are a plus
- Minimum 1 year in a technical support role preferred
**Eligibility contingent upon background screening We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know. Other details
- Job Family Information Systems
- Pay Type Hourly
- Hiring Rate $28.00
- Job Start Date Tuesday, October 1, 2024
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