Desktop Support Technician Pay Rate $23/hr, paid weekly Duration: 3-6 month contract to permanent Hours: Monday-Friday 8:30am-5:30pm Location: Orlando, FL 32809 Job Summary: As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. You'll work to create the ideal experience that any customer would seek to encounter.
- Supporting onsite customers at a walk-in support center
- Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
- Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
Qualifications/Requirements:
- Drug-screen and Background screening
- 1-2 years of related work experience
- Solid experience and understanding of IT services and products.
- Must be able to lift up to 40lbs
- Personable.
- Consultative approach to solving issues.
- Reliable transportation
TOP required skill:
- PC skill and knowledge, strong customer service skills
Specific certifications or education:
- A+ certification a plus (not required)
Benefits (employee contribution): Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #IND11