Location: Elkins Park,PA, USA
About Drexel University
Located in the heart of Philadelphia, Drexel University is a world?class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.
Committed to becoming the nation's most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long?term, multigenerational, and fundamental to the University's mission, heritage, and future.
At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti?racism approach to our strategic plan, organizational systems, policies and structures.
Drexel offers its highly engaged faculty and professional staff a comprehensive and world?class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award?winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non?certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.
Desktop Support Technician II
Apply now Job no: 504057
Work type: Full-Time
Location: Salus Campus - Elkins Park
Categories: Drexel University
Job Summary
The Desktop Support Technician II provides desktop support and assists with Help Desk operations, while also performing low-level Active Directory (AD) tasks such as account creation, and OU management.
Working Conditions:
Work in office, classroom, lab, and clinical environments at all University facilities. Ability to work as needed with evening and weekend hours during the University's operating hours.
Essential Functions
* Assist in desktop support and operation of the Help Desk, including and ticket assignment, follow-up with end users, and ticket resolution.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions to resolve user issues efficiently.
* Install, maintain, and repair all computer hardware, peripherals, and software.
* Provide support for users of university-supplied computers, learning technologies, and conference room setups.
* Assist with AD administration including creating, disabling, and managing user accounts and Organizational Units (OUs).
* Maintain and update AD objects such as user profiles and security groups.
* Collaborate with senior IT staff to support directory services and ensure accuracy in user management.
* Provide onsite and remote support for the university's networked and local systems, including software installation and troubleshooting.
* Assist in maintaining DNS, DHCP, and endpoint protection software.
* Evaluate new desktop hardware and software for potential deployment.
Required Qualifications
* Minimum of Bachelors Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
* Please review the Equivalency Chart for additional information.
* Minimum of 3-4 years of experience.
* Strong understanding of desktop hardware, operating systems (Windows, macOS), and troubleshooting techniques.
* Experience with Active Directory, including creating and managing accounts, OUs, and security groups.
* Basic knowledge of networking (DNS, DHCP, TCP/IP) and endpoint protection systems..
Preferred Qualifications
* CompTIA A+ or similar certification preferred.
Physical Requirements
* Typically standing, walking.
* Lifting demands ? 25lbs
Location
* Salus Campus, Elkins Park, PA.
Additional Information
This position is classified as an exempt grade I. Compensation for this grade ranges from $ 41,120.00 to $61,680.00 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.
We encourage you to explore Drexel's Professional Staff salary structure and Compensation Guidelines & Policies for more details on our compensation framework.
You can also find valuable information about our benefits in the Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Oct 28 2024 Eastern Daylight Time
Applications close: Dec 28 2024 Eastern Standard Time