Location: Buffalo,NY, USA
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Buffalo, NY. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.
* Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
* Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
* Work with ECM, Imaging, packaging, scripting - Python or PowerShell
* Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
* Maintain and work with wireless technologies, LAN, VPN, DSL
* Create, edit, and improve technical articles and other procedures for systems at Tesla
* Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
* Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
* Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems
* Minimum of 4 years of experience with desktop support experience
* Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
* Degree in Information Technology, Computer Science, or equivalent experience
* Excellent customer service skills, strong attention to details with excellent follow up