Job Title: Desktop Support Technician (Mac/Windows) Location: Onsite in Shelton, CT Duration: 12M Contract Shift: Mon-Thurs 8:30am-5:00pm (1 hr lunch) - 32 hrs per week Pay Range: $25-33/hr Description: We are looking for someone with onsite desktop support experience and preferably someone with a professional demeanor as they will be sitting onsite at our corporate headquarters and potentially encountering our C-level executives. This is an exciting opportunity to continue to develop and leverage your analytical skills. As the ITSM team looks to grow their Mac and Apple product support, they are looking for a resource to spearhead this expertise. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy. Must have Skillsets
- Must have experience supporting Mac (OS/IOS), general Windows troubleshooting, Microsoft Office 365, Active Directory and prefer experience and knowledge of ServiceNow and Congee
- Must have at least 3+ years of experience providing onsite end user support
- Must have very strong communication skills and customer service approach - will interact with and assist with all levels of employees at our company
- Highly motivated individual
Day to Day
- Track, support, and remediate problems, requests, and document resolutions
- Identifies, analyzes and interprets both technical and business opportunities
- Install, Move, Add, and Change pc hardware, software, network printers, and conference equipment
- Promotes end solutions
- Acts as change agent to implement and communicate change
- Stay current with latest system information, changes and updates
- Develop an analysis of problem trend reports for locations they support
- Mac/ Apple Product Support
- Mobile Device Support
- Audio Visual Support
- PC/Printer Site Asset Management
- Maintain spare parts inventory
- Coordinate with IT Purchasing Admin for inventory refresh
- Mac and PC Disposal
- Network PrinterQueue management
- Site Purchaser for peripherals
- Smarthands support network and server teams
- White glove support for VIP's
Required Skills and Experience
- Desire to stay abreast of best practices and technologies that affect the business
- Ability to learn and retain new skills
- Advanced problem solving skills and the ability to develop creative solutions
- Excellent interpersonal skills
- High School diploma or A+ certification
- Two or more years of experience in in related areas, or commensurate education
- Microsoft O365
- MS Teams
- Windows 10
- Mac OS
- iOS, Android, Windows Phone
Preferred Skills and Experience
- Strong Customer Service Abilities
- Highly Organized
- Physical Mac & PC repair/maintenance
- Attention to Detail with the Ability to Prioritize Workload
- Team Player
- Analytical and Problem-Solving Ability
- Strong Interpersonal and Business Professional Communication Skills - both written and verbal
Working Relationships
- This position will report to the Manager, Americas End User Computing
- The peers for this position will be fellow Analysts.
- Key relationships internally will include administrative assistants for departments, plant manager, and other team Site Technicians.
EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-###-#### . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.