Location: Alpharetta,GA, USA
*Desktop Support Tech* *Onsite - Alpharetta, GA* *Long-term contract **Responsibilities: * * Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking. * Provides call taking and site specific support * Provides maintenance and support on legacy products * Installs and maintains PCs and associated software, networks, servers and peripherals * High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products. * Supports network products from operational and maintenance perspectives * Performs installs, moves, adds and changes (IMACs) as required * Tests and certifies PCs, networks, servers and client approved applications * Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up * Ensures customer satisfaction by advising customers on preventative maintenance * Maintains a functional understanding of company service solutions * May lead and direct the work of others * May have Project Management responsibilities for smaller less complex projects * Maintains a high degree of professionalism in actions, demeanor and dress. * Insures customer satisfaction throughout the service delivery transaction.*Qualifications:* * Specific Manufacturers certifications preferred i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS * Preferred Skills: Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops. * Experience in troubleshooting software and hardware problems * Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability * Ability to test and certify PC, networks, servers and software applications and associated peripherals * Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements * Excellent analytical and communication skills (verbal, written and interpersonal) * Ability to work and plan tasks independently, tolerance for stress * Quality oriented with attention to Detail*ABOUT EIGHT ELEVEN: * _At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs._ _For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise._ _Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._ Job Types: Full-time, Contract Pay: $20.00 - $21.00 per hour Expected hours: 40 per weekAbility to Commute: * Alpharetta, GA (Required) Ability to Relocate: * Alpharetta, GA: Relocate before starting work (Required)Work Location: In person