Job Description:
- Provide technical support to end users (administrative and operations employees) for desktop computers, applications, and related technology.
- Interaction with multiple levels of end users, managers, VIPs, and technical staff is required.
- Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client.
- good understanding of general IT services is required, to provide technical support to both local and offshore teams in charge of network, IT security, servers, and telecommunications (mainly mobile telephony).
- The functions include (but are not limited to):
- ccurately testing, identifying, repairing, resolving, and documenting end-user technical issues for :
- Desktop, laptop, and workstation support.
- Basic connectivity support (fixed and mobile telephony, VOIP).
- Basic printer support.
- Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or reinstall software, including remote installation
- Remastering of computers/hard drives to customer standards
- IMAC function, including installation and decommissioning
- Backup and restore settings and associated system administration activities
- Prioritization of support and service requests using the Service Now ticketing application
- Training and knowledge sharing between internal teams on hardware and software usage.
- Securitization of Non-Standard PC by following the Security Guidelines.
- Management of Manufacturing and Production environment PC's.
- Manage Hands & Feet Support for Manufacturing & Production units Network & DC Activities.
- Stock & Asset Management policies knowledge required for a Deskside engineer
Experience / Skills Requirements:
- t least 5 years of experience as an IT support/maintenance technician.
- Strong experience in user support.
- ITIL knowledge (ideally certified).
- Strong Microsoft Office skills (Outlook, Word and Excel).
- Strong Microsoft operating system installation and troubleshooting skills.
- Strong desktop and workstation installation and repair skills.
- Experience in computer-related services with knowledge of network, server, and telecom basics.
- Network, VOIP, and also Smartphone and MDM skills.
- Experience in remote control of PCs and knowledge of video conferencing
- Smartphone and MDM skills.
- Good understanding of ticketing tools.
- Very strong customer orientation (sense of service).
- Taste for detail and rigor.
- utonomy (while knowing how to report to candidates manager).
- bility to get involved.
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