Job Description: Pay Range: $17hr - $22hr Responsibilities:
- Provide customer service support to internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintains detailed and accurate records in workload management, asset management, and administrative applications.
- Provides tier I and II support in all areas of the organizational service portfolio.
- Provides excellent customer service to all levels of employees including customers, peers, and leadership.
- ccurately follows documentation and checklists to ensure efficiency and consistency.
- Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
- Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means.
- Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
- Self-directed once assigned work and functions with considerable independence.
- Shows an interest in learning plus advanced aspects of functional skills.
- ctively maintains a level of self-study related to technology and customer service.
- ble to communicate with the customer in non-technical terms so the users can understand.
Qualifications:
- ssociate degree in a relevant field with 4+ years of technical support experience or 6+ years of technical support experience in lieu of a degree.
- Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
- Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
- Familiarity with general networking and customer/server concepts.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
- bility to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.