Desktop Support Technician - Lyra Technology Group
Lyra Technology Group is seeking a Desktop Support Technician for one of their operating companies, UIS Technology Partners. As an Onsite Technician, you will be responsible for providing initial setup, support, troubleshooting, repair, and preventative maintenance for multiple devices (PCs, Laptops, MACs, Chromebooks, iPads). The position will have one primary job site at a school in East San Jose.
Your work as a Desktop Support Technician will include several components:
Provide technical support to all employees and students.Streamline 1:1 program; establish systems and structures for student computer use.Maintain technology equipment inventory.Order related supplies.Chromebook device repairs.Meet regularly with the school technology committee.Identify and troubleshoot network issues as needed and promptly.Provide value to customers with difficult issues through the use of good listening, communication, and problem-solving skills.Identify and escalate business and technical challenges as appropriate and promptly.Work in a team environment in addition to the ability to work independently.Communicate with other engineers, clients, and managers professionally as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times.Attend and participate in regularly scheduled team meetings, development training, and other meetings as needed.Available for emergency responses as needed.Our ideal Desktop Support Technician has the following qualifications:
Positive attitude with all customers.Experience Requirements (Hands-on):Microsoft Operating Systems Windows 7, Windows 10, MAC OS, Chrome (3 yrs).Microsoft Office Applications (3 yrs).Knowledge of Google Apps a plus.Professionalism when resolving service delivery and client issues promptly.Must pass a background check to work with children.If this seems like an opportunity that is appealing to you, let's have a conversation.
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