Job Description: Pay Range: $19hr - $24hr Responsibilities:
- ssists staff with installation, configuration, and ongoing usability of computers and peripherals within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems.
- Works with service desk and RDS as appropriate to determine and resolve problems received from clients.
- Responds to support requests from the service desk, users, and other infrastructure teams.
- Performs upgrades as directed to ensure the longevity of equipment.
- Keep track of requests and make sure they are implemented as planned.
- Participate in incident handling concerning desktop changes.
- Participate in projects concerning bigger desktop changes, such as the rollout of new antivirus software.
- Microsoft environment knowledge (desktop & server).
- I have some level of technical understanding of the products that build up a desktop service.
- Experience from the desktop environment.
- Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
- Provide weekly reports.
- Implement best practices.
- Be the single point of contact with the customer.
Technical Requirements:
- Exposure on managing remote sites.
- Phone support experience is necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills are required.
- Windows and Novell Operating systems.
- Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
- Servers: Windows 2000, Windows 2003, Windows 2008.
- Knowledge of Active Directory, Novell Directory, Lotus Notes, and Exchange 2003/2007.
- ITSM ticketing tools such as Remedy, Client Service Center, client Service Center.
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
- MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio.
- Internet browsers (e.g. Explorer, Chrome, Firefox).
- VPN and remote dial-in users.
- Support for laptops, desktops, AV Devices, and printers.
- PDA and Blackberry support.
- pple iPad device support.