Location: Denver,CO, USA
A government employer in the Denver area is looking to hire a desktop support technicians to aid in general support of a variety of agencies. These people will be serving as the escalation point for the tier 1 and service desk teams. This role requires some remote support but will mainly be deskside in person. This person will be managing between 60 and 100 tickets on a monthly basis and supporting an environment of 10 thousand devices. This position is a 3 month contract opportunity with potential for extension in 2025. It is expected that this person is onsite 5 a week with a flexible working schedule as long as core business hours are covered. This position can pay between $23 and $33 an hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
- COMP TIA certifications. - Experience troubleshooting MAC hardware and iOS software. - Familiarity supporting data centers by racking and stacking servers. - Systems Administration experience or knowledge related to recognizing issue trends (ex. Escalating a ticket to the Microsoft exchange team for resolution). - Past experience working for state/local government. 5 years of desktop support experience resolving escalations from the tier 1 or service desk teams. - Resolving and managing tickets through service now. - Troubleshoot account issues using Azure Cloud and Active Directory. - Experience using SCCM to image computers and push software. - Troubleshooting hardware issues related but not limited to new desktop set up, docking stations, monitors, and printers. - Troubleshooting network issues related but not limited to VPN connections, wireless networks, static IP, and configurations. - Knowledgeable on security protocols and escalating viruses when reported. - Experience with asset management and reclamation.