Job Description: Pay Range: $23hr $28hr Responsibilities:
- Installing, configuring, and troubleshooting desktop operating systems and application software.
- Performing system backups and data recovery operations.
- Maintaining inventory records of all hardware, software, and other IT equipment in the organization's network environment.
- ssisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
- Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization's network environment.
- Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
- Knowledge of ServiceNow ticketing system and associated workflows.
- bility to troubleshoot and resolve technical issues using ServiceNow tools.
- Familiarity with ServiceNow customization and configuration options.
Basic Qualifications:
- High School Diploma or GED from an accredited institution.
- Minimum 2 years' prior experience in Information Technology.
Preferred Qualifications:
- 2 years' experience in IT Operating Systems, collaboration tools, and network topologies.
- 2 years' experience with IT Support Chains.
- Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
- Possess effective verbal and written communication skills.
- Due to the nature of the job the candidate should be able to lift 30 pounds with assistance.
- Thorough knowledge of MS Windows and Office 365.
- Support Teams application.
- Deployment of computers.
- Support printing and peripherals.