145512 Desktop Support Technician, Aurora, CO, 4 Months contract Sigma, Inc. is looking for a Desktop Support Technician to work onsite with our client located in Aurora, CO. Shift Timings : 8:00 AM - 4:30 PM, Training is catered to a selected candidate's need and can last from a few days to a few weeks. Being on-site is mandatory for training. Required Job Qualifications:
- Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems.
- Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
- Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
- Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
- Setting up and deploying IT equipment for new employees
- Training users in software and operating systems
- Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
- Assessing recurring issues to create automated processes where possible
Required Qualifications :
- High school diploma or equivalent
- Familiar with SCCM/MECM imaging processes
- Familiar with Active Directory OU and Object Creation
- Dell Hardware troubleshooting required