Desktop Support Technician
: Job Details :


Desktop Support Technician

CodeForce360

Location: Atlantic City,NJ, USA

Date: 2024-11-25T11:39:08Z

Job Description:
Job Description:
  • Assist the Manager, IT Services in the activities of the department in order to monitor and improve overall corporate performance.
  • This includes design, development, data knowledge, security access, maintenance, project coordination, interface with other systems, gathering and analyzing of information and processes, and end user support with efficient and cost-effective technology solutions.
Roles & Responsibilities
  • Review, evaluate, design, implement and maintain the corporate technology systems.
  • Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
  • Ability to communicate complicated technical concepts to non-technical Clients.
  • Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
  • Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
  • Develops specifications according to business requirements.
  • Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
  • Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
  • Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
  • Coordinate and perform all testing of any changes to environment with process owners.
  • Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
  • Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
  • Assist IT Department with other support related issues as required.
  • Perform other special projects and assignments as required.
  • Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.
Preferred Qualifications ServiceNowMinimum Qualifications Qualifications:
  • A four-year Bachelor's degree in Business, Computer Sciences or related field. Significant experience may be substituted for the educational requirement.
  • A minimum of two to five (2-5) years of relevant work experience.
  • Knowledge of Windows-based hardware and software applications required.
  • Experience in Windows-based programming languages and database structures.
  • Good communication and analytical skills required.
Technical Skills:
  • Active Directory & Windows Server 2000 (or higher)
  • Office 2000 (or higher)
  • Mobile and cellular technologies (Ipad, Tablets, Iphone)
  • Exchange 2007 (or higher)
  • Server and Desk top virtualization (VDI, Citrix, VMware)
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