Desktop Support Technician
: Job Details :


Desktop Support Technician

Cynet Systems

Location: Albany,GA, USA

Date: 2024-12-10T06:31:28Z

Job Description:
Job Description:
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
  • Use diagnostic tools to troubleshoot problems associated with network.
  • Connectivity, and workstation hardware/software.
  • Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software.
  • Installing Printer drivers, IP Printing/Cloud Printing.
  • OneDrive Setup and migrations w/ OneNote Cloud Sharing.
  • ttempt Data Recovery on failed systems.
  • Troubleshoot Encryption issues.
  • Troubleshoot Password issues.
  • Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365.
  • Windows LAN / WAN connectivity troubleshooting.
  • Ready and assist with video conferencing equipment.
  • Networking - Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out.
  • Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineers.
  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
  • bility to maintain composure with challenging customers.
  • Cell support - tech setup/troubleshooting of cell phones (non mgmt. included).
  • Setup and troubleshoot.
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