Desktop Support Technician
: Job Details :


Desktop Support Technician

Cynet Systems

Location: Milwaukee,WI, USA

Date: 2024-12-14T08:35:59Z

Job Description:
Job Description: Responsibilities:
  • s an Onsite Support Technician with a minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles.
  • Manage the reporting of SLAs, Adherence of SLAs and contract.
  • Manage shift and shift planning including on-call roster.
  • Manage Resource productivity.
  • Enable the team with training and development.
  • Ensure security compliance.
  • Ensure sufficient inventory level is managed across locations.
  • Ensure all service requests and incidents are resolved before agreed service levels.
  • Plan and execute any move request or project work.
  • Lead the team by providing technical and process assistance to the below activities.
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, and health checks.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to end users by visiting their desk location.
  • Identifies potential issues that could adversely impact End User experience and follow through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
  • Perform end-user support related security and controls and compliance-related tasks such as.
  • ccess reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contact and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.
Desired Qualifications:
  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
  • bility to install software for and troubleshoot a wide range of applications.
  • nalytical thinking and problem-solving ability.
  • CompTIA A+ certification or equivalent certification.
  • Flexible for traveling to remote sites or cluster.
  • Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
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