Tata Consultancy Service Limited
Location: Austin,TX, USA
Date: 2025-01-01T07:05:20Z
Job Description:
Technical/Functional Skills•Imagingof laptops to the standard image available.•Experienceon Office 365 application troubleshooting and licensing model•Settingthe equipments (laptops & iPads) as per customer policy.•AdvancedOS/software troubleshooting that cannot be resolved over the phone.•Thoroughknowledge of iOS operating system, its upgrades and related troubleshooting.•Moderateknowledge of Android operating system, its upgrades and relatedtroubleshooting.•Knowledgeto troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse clientetc. on IPads and Laptops.•Experiencedtroubleshooting of wireless and wired networks. Hands on experience on toolslike MDM Airwatch console to manage users mobile devices.Experience Required•Must haveat least an associate degree or equivalent work experience, with at least 7+year experience in Information Technologies. Must be familiar with and able tooperate personal computers, printers and other related hardware. Experiencewith MS operating systems (Windows 98 through Windows 10), MacOS (OS 10+) andMS Office applications is also required (2010-O365)Roles & Responsibilities•Imagingof laptops to the standard image available.•Experienceon Office 365 application troubleshooting and licensing model•Settingthe equipments (laptops & iPads) as per customer policy.•AdvancedOS/software troubleshooting that cannot be resolved over the phone.•Thoroughknowledge of iOS operating system, its upgrades and related troubleshooting.•Moderateknowledge of Android operating system, its upgrades and relatedtroubleshooting.•Knowledgeto troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse clientetc. on IPads and Laptops.•Experiencedtroubleshooting of wireless and wired networks. Hands on experience on toolslike MDM Airwatch console to manage users mobile devices.Salary Range: 50,000-$100,000 a year
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